Module I:

 

Cultural Competence and Diverse Populations: The Key to Effective Service Delivery and Programs.

 

This training module will address various skills that can be developed to effectively serve diverse populations.  Discussing and understanding the needs of various populations and related cultural influences will help participants develop strategies for serving diverse communities and residents.  Current demographic changes and trends will be examined while identifying tools and skills to improve services and programs.

 

Goal of Module I: To improve program service delivery to diverse populations.

 

Objective 1:  Participants will discuss the needs of various populations.

Objective 2:  Participants will develop clear understanding of cultural influences.

Objective 3:  Participants will successfully evaluate demographic trends in communities.

 

Module II:

 

Building Cultural Competency

 

Cultural competence is based upon defining behaviors, attitudes, and guidelines that are formed within a system, agency, or community that enable effective interaction and positive development of relationships across cultures. Strategic planning for building and implementing cultural competency within a system will be addressed.

 

Goal of Module III:  Define the meaning and purpose of cultural competency.

 

Objective 1: Participants will learn to identify the attitudes and beliefs of various cultures.

Objective 2: Participants will develop a strategic plan for addressing cultural competency.

Objective 3:  Participants will evaluate their organization’s cultural competence.

 

 

Module III:

 

Cultural Competence, Families and Communities.

 

Behaviors and attitudes are learned from our social environment, specifically our families.  This workshop will address the role of the family and community as they relate to racism, cultural values, and cultural tolerance as an example for children.  The workshop will explore opportunities to incorporate tolerance of various cultures and values that are different from one’s own in order to improve and develop healthy cross- cultural relationships.

 

Goal of Module IV:  To increase and develop a healthy understanding about the transmission of cultural beliefs and practices within families. 

 

Objective 1:  Participants will discuss the role of the family in influencing cultural practices.

Objective 2:  Participants will practice activities that develop tolerance and understanding.

Objective 3: Participants will identify their own cultural beliefs and how they impact their own family.

 

 

Module V:

 

The Benefits of Diversity and Cultural Competency within Systems and Organizations.  Techniques for community health and healthcare professionals.

 

There are numerous benefits to cultural competency and diversity within systems and organizations.  This workshop will explore the number of benefits that creating a healthy culture can provide for an organization.  Discussion and learning tools focus on outcomes as they relate to organizational structure.

 

Goal of Module VI:  To improve the perception towards implementation of cultural competency agendas within an organization.

 

Objective 1:  Participants will develop tools to communicate effective cultural practices among their co-workers.

Objective 2: Participants will be able to identify how improving cross-cultural relationships is beneficial to the workplace environment.

Objective 3:  Participants will discuss and learn how to incorporate cultural tools from the workplace into their everyday (work or personal or both) life.

 

 

Module V:

 

Domains of Cultural Competence within the Organization

 

This workshop focuses on several domains of cultural competence.  This module is derived from “Cultural Competence: A Journey” (http:bphc.hrsa.gov/cultural competence).  The seven domains that are addressed include 1) values and attitudes that promote mutual respect, 2) communicating sensitivity and awareness, 3) community participation through engaging community leaders, 4) physical environments such as marketing, advertising and pictures, 5) policies and procedures, 6) populations, and 7) professional development. 

 

Goal of Module VI:  Introduce and define the seven components of Cultural Competency.

 

Objective 1:  Participants will explore how values and attitudes impact cultural climate.

Objective 2:  Participants will gain a better understanding of communication styles among various cultures.

Objective 3:  Participants will be able to explain public perceptions and the influence of those perceptions on cultural groups.

 

Module VI:

Diversity in the Workplace.  Personal vs. Personnel

 

Cultural Competence is often about an individual’s ability to become aware of his or her own personal attitudes, beliefs, values, and behaviors that influence (consciously or sub-consciously) interactions with others.  Becoming aware of the presence and impact of internal behaviors constitutes the first step people take toward successful interaction with those who possess different backgrounds from their own. Through interactive exercises and group discussions, participants will develop an understanding of how pre-judgments and fears affect their perceptions and interactions with one another. Participants will begin to explore ways to actively support others and discontinue inappropriate speech and behavior by increasing awareness of stereotypes, dominant cultural practices and privilege.

 

Goal of Module VIII:  To effectively examine personal attitudes and beliefs about various cultural groups.

 

Objective 1:  Participants will learn to identify situations and experiences that illustrate their own attitudes and beliefs.

Objective 2:  Participants will recognize personal stereotypes and prejudices.

Objective 3:  Participants will explain barriers to changing personal behavior.